Returns, Refunds & Complaints at Lambeth Florist

Our Fresh Flowers Guarantee in Lambeth

At Lambeth Florist, we are passionate about providing beautiful, fresh flowers to households and businesses across Lambeth. As a trusted local Lambeth florist, we back every order with our Fresh Flowers Guarantee, promising the highest quality blooms sourced and arranged by our expert team. We believe your floral gift should arrive vibrant, fragrant, and long-lasting, and we take pride in serving our local community with reliability and care.

Damaged-on-Arrival Policy

Your satisfaction is our priority. If your order arrives damaged or wilted, please notify us as soon as possible after delivery—preferably within 24 hours. To help us resolve your concern swiftly, please keep the flowers in their original packaging and be ready to provide photos clearly showing any damage or quality concerns. Our team will review your case promptly, and we will aim to resolve it to your complete satisfaction.

Freshness Window

We guarantee that our flowers will remain fresh and beautiful for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your arrangement. If you have followed all recommended steps and your flowers do not meet this standard within the first five days, please contact us with details and photographic evidence. We are always happy to help resolve any issues that may arise.

Refund & Replacement Options

Your happiness is important to us, and we offer clear options in the unlikely event you are dissatisfied:

• Refunds: You may request a full or partial refund if the flowers have arrived in unsatisfactory condition or do not last within our freshness window, following our review process.
• Replacements: If preferred, we can send a replacement arrangement as soon as possible, ensuring you receive the beautiful flowers you or your recipient deserve.
• All refund and replacement requests will be handled promptly, fairly, and on a case-by-case basis, always aiming for your satisfaction as a valued local customer.

Complaints Process

Your voice matters to us. If you wish to make a complaint—not just about product quality but concerning delivery, customer service, or any aspect of your experience—please reach out to us directly. We encourage customers to contact us as soon as any issue arises. Every complaint will be acknowledged, reviewed, and responded to swiftly by our management team. Where necessary, we will take corrective action and update you throughout the process.

Our Local Commitment

Lambeth Florist is proud to be a respected part of the local Lambeth community. We deliver fresh flowers daily to homes and businesses nearby, standing by our promise of quality, care, and honest service. Your trust means everything to us, and we are always here to help make things right, should any issue ever arise.

Thank you for choosing Lambeth Florist as your preferred local florist. We look forward to brightening many more moments across Lambeth with our freshest flowers and dependable service.