Welcome to Lambeth Florist. These Terms & Conditions govern your use of our website and services for online flower delivery in Lambeth and the surrounding areas. By placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a purchase. These terms apply to all customers using our service for flower delivery in Lambeth as well as nearby areas.
All orders for flowers and related products must be placed through our official website. Customers can browse our selection of flower arrangements, bouquets, gifts, and related products by category or occasion. Once you select your desired products, add them to your basket and proceed to checkout.
At the checkout, you will be asked to provide essential information including the recipient’s name, delivery address, delivery date, and preferred delivery time slot (if available). Please ensure all details are accurate; Lambeth Florist cannot be held responsible for delays or non-delivery arising from incomplete or incorrect delivery information.
After placing your order, you will receive an automatic email acknowledgement confirming we have received your order. This email only confirms the details of your order and does not constitute acceptance. Acceptance of your order, and thereby a contract between you and Lambeth Florist, occurs once payment has been processed and your order has been reviewed and dispatched for delivery.
All prices displayed on the website are in Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. Payment must be made in full at the time of placing your order. We accept major debit and credit cards, and may offer additional payment options during checkout. Your card will be charged upon order confirmation.
If we are unable to process your payment, your order will not be completed. We do not retain your card details following your transaction and all payments are processed securely in line with current UK regulations and payment gateway policies.
We offer flower delivery services across Lambeth and the surrounding areas. During checkout, you may select from available delivery dates and, if possible, time slots. While we strive to fulfil deliveries on your preferred date and time, specific delivery slots are subject to availability and logistical constraints. Same-day delivery may be available for orders placed before a communicated cut-off time.
Our delivery charges and any restrictions related to specific postcodes or locations will be displayed clearly at checkout. In the event that delivery cannot be fulfilled on the chosen date due to circumstances beyond our control (such as extreme weather or other disruptions), we will contact you promptly to reschedule.
We endeavour to supply products as shown on our website. However, since flowers are a natural and seasonal product, availability is subject to change. If a specific flower or item is unavailable, we reserve the right to substitute with an item of equal or greater value and similar style and quality. We will always try to contact you in these cases, but if we are unable to do so before delivery is required, the substitution will proceed as above to avoid delays.
As a consumer, you have the statutory right to cancel your order within 14 days after placing the order, provided the product is non-perishable and non-bespoke. However, please note that most flower arrangements are made to order, bespoke, or perishable and are therefore exempt from the standard 14-day cancellation rights under the Consumer Contracts Regulations.
If you wish to cancel an order for standard, non-bespoke goods, please notify our customer service team as soon as possible through the website contact form. For perishable and bespoke orders, cancellations are accepted only if production has not yet commenced. If the order is already being prepared or out for delivery, we regret that it cannot be cancelled or refunded.
If you believe there is a problem with the quality of your flowers or the order has not arrived as expected, please contact us within 24 hours of delivery. We may request a photograph of the flowers to assess the issue. Our team will review the complaint and, where appropriate, offer to resend the product, provide a replacement, or arrange a refund at our discretion. Returns of perishable goods are not required, but photographic evidence may be necessary for quality review.
Where non-perishable gifts are concerned, returns are accepted within 14 days of receipt, provided the item is unused and in its original packaging. You are responsible for the cost and risk associated with returning goods unless the item is faulty or incorrect.
If you need to make changes to your order, please notify us as soon as possible. Amendments may be possible if the flowers or gifts have not yet been prepared or dispatched. Changes cannot be guaranteed for orders within 24 hours of your chosen delivery date or for same-day delivery orders.
As the customer, you warrant that all information supplied at the time of ordering is accurate and complete. You agree not to use our website or services for unlawful purposes or to send items containing prohibited or offensive materials. You also acknowledge responsibility in receiving the delivery, including ensuring someone is available at the delivery address or providing safe instructions (e.g., leave with a neighbour).
Lambeth Florist will use reasonable care and skill in providing flower delivery services. Our liability for losses suffered as a result of our failure to carry out obligations under these Terms & Conditions is limited to the value of the order placed. We are not liable for indirect, consequential, or incidental losses, including any delay or failure in delivery due to incorrect address information, unauthorised access to payment data, or causes beyond our reasonable control (such as strikes, transport failures, or severe weather).
We cannot accept liability for delivery failures where the recipient is not available, the delivery address is incorrect, or the customer has not provided adequate delivery instructions.
All content, images, designs, and intellectual property on this website remain the property of Lambeth Florist or its licensors. You agree not to copy, reproduce, distribute, or use any material on this website for commercial purposes without explicit written consent.
Your privacy matters to us, and we are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. Personal information provided during the order process is used only for fulfilling your order and related communication. For further details on how your information is used, please refer to our Privacy Policy.
These Terms & Conditions, and any agreements arising from the use of our website or services, are governed by and construed under the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions from time to time. Any changes will take effect immediately upon posting on our website. It is your responsibility to check these terms at the time of each order.
If any part of these Terms & Conditions is found to be unenforceable, it will not affect the validity of the remainder which shall continue in full force and effect. No failure or delay by Lambeth Florist in exercising any right or remedy under these Terms & Conditions shall operate as a waiver.
Should you have any questions about these Terms & Conditions or require further clarification regarding your order, please reach out to us via the contact form on our website. Our team is committed to providing excellent service for flower delivery in Lambeth and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lambeth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lambeth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
